Gas Water Heater Warranty

Definition of standard use

The warranty period allocated under
standard use is based on domestic and light
commercial hot water usage.

Rinnai standard use warranty periods apply
only where Rinnai water heaters are
installed in domestic and light commercial
situations at operating temperatures below
65°C and do not include installations
incorporating storage cylinders or building
flow and return systems.

The warranty shall apply to any Rinnai water
heater from the Infinity range used in this way.

Definition of heavy duty use

The warranty period allocated under heavy
duty use are for Rinnai HD water heaters
installed at premises such as commercial
and industrial buildings, cafés, caravan parks,
and sporting complexes.

Heavy duty use warranty applies to:
Water heaters supplying a central shower
block.

Water heaters supplying kitchens used for
the bulk preparation of food.
Water heaters set to 65°C or higher.
Water heaters used in commercial or
industrial processes.

Any application that uses Rinnai water
heaters in conjunction with storage tanks.
Any application that uses Rinnai water
heaters in conjunction with a flow/return
system.

Water heaters installed as components of
centralised bulk hot water systems.
Situations defined as heavy duty use MUST
have the Rinnai HD range of water heaters
to be eligible for the heavy duty use
warranty. Rinnai Infinity units used in
commercial situations are only subject to a 1
year warranty across the board.