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Warranties

The Rinnai Corporation is approaching 100 years of manufacturing and research & development. Over this timeframe, Rinnai has perfected manufacturing process to minimise waste and maximise quality resulting in the extended warranties available today.


All appliances are manufactured under strict guidelines of ISO 9001 quality management and ISO 1400i environmental management systems.

Commercial Gas fired Room Heaters


As the purchaser of a high quality Rinnai wall heater, you are provided with the following conditional warranty:

Models: 309FTR, 556T & 1004T
  Heat exchangerAll other parts
Parts 15 years 3 years
Labour 1 Year 1 Year

Domestic Gas fired Water Heating

As the purchaser of a high quality Rinnai water heater, you are provided with the following conditional warranty:

Models: Infinity 16i, Infinity 17e, Infinity K26i, Tankless 11i
  Heat exchangerAll other parts
Parts 3 Years 3 Years
Labour 1 Year 1 Year

Commercial Gas fired Water Heating

As the purchaser of a high quality Rinnai water heater, you are provided with the following conditional warranty:

Models: Infinity HD50i, HD70e, HDC1200i/e, HDC1500i/e
  Heat exchangerAll other parts
Parts 5 Years 5 Years
Labour 1 Year 1 Year

 

Warranty Terms & Conditions

  • No Rinnai warranty will cover faults arising from improper installation or gas supply, environmental factors, plumbing fittings, or other outside influences for which Rinnai is not responsible. Service calls for these issues will be chargeable.
  • Any domestic appliance that is installed on a commercial system or site will have its parts warranty reduced to 1 year. 
  • Appliances must be serviced by a qualifies engineer annually.
  • Proof of commissioning must be provided with every warranty claim.

Invest in Rinnai, Invest in Reliability