Give us a call on 01928 531 870 Head office or 0203 903 9030 Rinnai London


By using this website you acknowledge that the information on this website might contain errors omissions or inaccuracies and we specifically exclude liability for the same, or for any consequential losses, to the fullest extent permitted by law.

Intellectual Property Rights
"h₂0technology" and the h₂0technology mark are protected by a Registered Trade Mark (pending) in the United Kingdom and across Europe. This website and its contents are the copyright of the proprietor, Rinnai UK Limited registered in England under company number 1247352 and having its registered office at 9 Christleton Court Manor Park Runcorn WA7 1ST. All rights are reserved. Unauthorised use of this website and its contents, "h₂0technology" text or the h₂0technology mark could be criminal offence and additionally or alternatively may give rise to a claim for damages.

Terms & Conditions of Use
The use of this website is subject to the terms shown above and below and to the laws of England & Wales. In the event of dispute users submit to the exclusive jurisdiction of the English Courts.

The contents of all the pages on this website are for your general information and use only, entirely at your own risk. It is subject to change without notice. Any advice, suggestions, claims, comments, statements or recommendations are purely the opinion of the proprietors and should not be relied upon without their express written consent. The legislation and regulations referred to on this website can be subject to amendment or repeal and visitors are required to make their own enquiries as to their current status or application before proceeding further. Neither the proprietors nor any third party provide any warranty or guarantee regarding the accuracy, suitability, performance or completeness of the website, its contents or any products referred to, either generally or for any intended purpose whatsoever. Manufacturers' warranties should be independently verified.

Privacy Policy
This privacy policy sets out how the proprietor, Rinnai UK Ltd, uses and protects any information that you provide when you use this website. The proprietor is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy may change from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2011.

What we collect
We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as address and postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links, you should note that we do not have any control whatsoever over that other website. Therefore, we cannot be responsible for the content on those websites nor the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy policy. You should exercise extreme caution as to the content on those sites and also look at the privacy statement applicable to the website in question.